After-sale Почему моя подписка была заблокирована

[moyu1338]

Почему моя подписка была заблокирована

 

[OfficialZapy]

loader issue

 

[ukm4ks]

Почему моя подписка была заблокирована

Открой тикет, подожди лет 10 может ответят

 

[moyu1338]

loader issue

So how do I fix it

 

[OfficialZapy]

So how do I fix it

Reinject multiple times

 

[moyu1338]

Reinject multiple times

I tried re-injecting several times, but it didn't work out after an hour

 

[OfficialZapy]

I tried re-injecting several times, but it didn't work out after an hour

I'm not a staff so I have no idea what you did exactly, however, please provide the following to get your story straight:

What kind of subscription did you have before?
When did you get that subscription?

 

[moyu1338]

我不是工作人员，所以我不知道你到底做了什么，但是，请提供以下内容来说明你的故事：

您以前有过哪种订阅？
您是什么时候获得该订阅的？

I have a lifetime subscription, which I got in 2020

 

[OfficialZapy]

I have a lifetime subscription, which I got in 2020

Assuming you didn't do any shady things which might have triggered a staff to revoke your subscription, the loader might just be down for some time. Although I did play today with it with no issues

 

[moyu1338]

假设您没有做任何可能触发员工撤销订阅的可疑事情，加载程序可能只是关闭了一段时间。虽然我今天确实玩了它，没有任何问题

I didn't do anything suspicious to trigger an employee to unsubscribe, and my subscription has been closed for eight months

 

[OfficialZapy]

I didn't do anything suspicious to trigger an employee to unsubscribe, and my subscription has been closed for eight months

I understand your concerns, however, keep in mind that things like this don't just happen randomly. This has a reasoning behind it, and as stated earlier, I am not a staff so I cannot access eligible information to help you get your subscription back. I advise you to create a ticket describing your issues, and wait for a staff member to help.

 

[moyu1338]

I understand your concerns, however, keep in mind that things like this don't just happen randomly. This has a reasoning behind it, and as stated earlier, I am not a staff so I cannot access eligible information to help you get your subscription back. I advise you to create a ticket describing your issues, and wait for a staff member to help.

Ok, thank you very much for helping me